Refund policy

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Because each Passions Plus Designs piece is individually handcrafted, slight variations in color, pattern, shimmer, and flow are part of the unique character of every item and are not considered defects.

Custom orders, personalized items, clearance items, gift cards, and digital products (if offered in the future) are non-refundable and non-returnable.

Resin pieces with minor natural variations caused by the handcrafted creation process are also not eligible for return.

If your item arrives damaged during shipping or you receive the wrong item, please contact us within 3 days of delivery with photos so we can resolve the issue as quickly as possible.

Exchanges

Because each Passions Plus Designs item is individually handcrafted, we do not offer direct exchanges.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery and include clear photos of the item and its packaging. Once we review the issue, we may offer a replacement, repair, store credit, or refund, depending on the situation.

 

Refunds

Refunds are only issued for items that arrive damaged, defective, or if the wrong item was sent.

Once we receive your photos and review the issue, we will notify you whether your refund, replacement, repair, or store credit has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or credit card company, processing times may vary.

If you have questions regarding your order, please contact us at Passionsplusdesigns@gmail.com.